Shipping
Where do you ship?
We currently ship to the United States and Canada.
How long does order processing take?
Orders are processed within 1–3 business days before dispatch. Processing time and transit time are separate.
How long does shipping take?
Estimated delivery within the United States is 8–15 business days after dispatch. Estimated delivery to Canada is approximately 10–20 business days after dispatch.
Delivery times are estimates and may occasionally vary due to carrier delays, customs processing, peak seasons, weather, or other circumstances outside our reasonable control.
Do you offer free shipping?
Yes.
- United States: Orders of $75 or more qualify for free shipping. Orders under $75 ship for a flat rate of $9.90.
- Canada: Orders of $99 or more qualify for free shipping. Orders under $99 ship for a flat rate of $14.90.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow some time for the carrier’s tracking system to update after your shipment has been dispatched.
Will I need to pay customs duties or taxes?
International shipments, including orders to Canada, may be subject to import duties, taxes, brokerage fees, or other customs-related charges. Unless these charges are collected at checkout, they are the responsibility of the recipient.
Returns & Refunds
Can I return or exchange an item if I change my mind?
We currently do not accept returns or exchanges for change of mind, personal preference, color selection, sizing decisions, or other non-quality reasons. Please review the product description, dimensions, materials, weight, colors, and photos carefully before ordering.
What if my order arrives damaged, defective, incorrect, or incomplete?
Please contact us within 7 days of the delivery date. We may ask for your order number, photos of the item and outer packaging, and clear photos of the affected area.
Once your case is approved, we will offer a free replacement or a refund to your original payment method, depending on the situation.
Can I return earrings?
For hygiene reasons, earrings cannot be returned or exchanged for change of mind. If earrings arrive damaged, defective, or incorrect, our 7-day issue support still applies.
Do I need to ship a damaged or defective item back?
For confirmed damaged, defective, incorrect, or missing items, you generally will not need to return anything unless we specifically ask you to.
When will I receive my refund?
Approved refunds are issued to your original payment method within 7 business days after approval. Your bank or payment provider may require additional time to display the refund in your account.
Materials & Care
What are your pieces made of?
Each product page lists the materials used for that specific piece. Across Troveform, you’ll find materials such as natural stone, shell, mother-of-pearl, wood, metal, and plated finishes.
Will natural materials look exactly like the photos?
Not always. Natural stone, shell, mother-of-pearl, and wood can vary slightly in color, pattern, grain, texture, and surface from piece to piece. These natural variations are part of the character of the material and are not considered defects.
How should I care for my jewelry?
Keep jewelry away from prolonged contact with water, perfume, cosmetics, and household chemicals. Store pieces in a dry place and gently wipe metal surfaces with a soft, dry cloth after wearing.
Because materials and finishes vary by piece, please also review any product-specific care information shown on the product page.
Sizing & Product Details
Where can I find dimensions and weight?
Each product page includes the available measurements and weight for that piece, such as earring dimensions, necklace length, pendant size, or bracelet measurements where applicable.
How do I choose the right size or length?
Please review the measurements listed on the product page before ordering. If you need help understanding a measurement or comparing pieces, contact us with the product you’re considering.
Orders & Payment
What payment methods do you accept?
Available payment methods are displayed at checkout. The options shown may vary depending on your location and the payment services available at the time of purchase.
Can I change or cancel my order?
Please contact us as soon as possible if you need to request a change or cancellation. We’ll do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or has already shipped.
What if I entered the wrong shipping address?
Contact us as soon as possible. If the order has not progressed too far into processing, we may be able to update the address. We cannot guarantee address changes once an order is being prepared or has already shipped.
About Troveform
What is Troveform?
Troveform brings together sculptural jewelry shaped by form, material, and thoughtful detail. Our selection explores expressive silhouettes, natural textures, distinctive finishes, and pieces designed to bring character to everyday wear.
You can learn more about the brand and our approach on the About page.
Still Need Help?
If you have a question that isn’t answered here, please contact us. If your question is about an existing order, include your order number when possible.
We typically respond within 1–2 business days.