Terms of service

These Terms of Service govern your use of troveform.com and purchases made from Troveform. Troveform is operated by Yiwu Yoosee Trading Company, based in Yiwu, Zhejiang, China.

By using our website or placing an order, you agree to these Terms.

Using Our Store

You may use our website only for lawful purposes.

You must not use our website, services, or content in a way that violates applicable law, infringes the rights of others, interferes with the operation of the website, or attempts to gain unauthorized access to our systems.

We reserve the right to restrict access, refuse service, or cancel transactions where reasonably necessary to protect our customers, our business, or the security of our store.

Product Information

We make reasonable efforts to provide accurate product descriptions, materials, dimensions, weights, colors, photographs, and other product information.

Because many Troveform pieces use natural materials such as stone, shell, mother-of-pearl, and wood, individual pieces may naturally vary in color, pattern, grain, banding, texture, surface, or iridescence.

These natural differences are part of the character of the material and are not generally considered defects.

Colors may also appear slightly different depending on photography, lighting, and your device display.

Product Availability

All products are subject to availability.

We may update product availability, limit quantities, or discontinue a product at any time.

If an item becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include an alternative or a refund.

Prices and Promotions

Prices are shown in the currency displayed on our store and may change before an order is placed.

The price shown at checkout when you submit your order is the price that applies to that transaction.

Discount codes, jewelry set pricing, and other promotional offers may have separate conditions and may not always be combined.

If an obvious pricing or promotional error occurs, we may contact you before fulfilling the affected order.

Orders and Payment

When placing an order, you are responsible for providing accurate billing, shipping, contact, and payment information.

Payment must be completed using one of the payment methods available at checkout.

Payments are processed by third-party payment providers.

We may cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment problems, inventory errors, incorrect pricing, or misuse of promotional offers.

If we cancel an order after payment has been received, the applicable amount will be refunded to your original payment method.

Shipping

Orders are processed within 1–3 business days.

Estimated delivery within the United States is 8–15 business days after dispatch.

Estimated delivery to Canada is approximately 10–20 business days after dispatch.

Current shipping rates are:

United States: Orders under $75 ship for a flat rate of $9.90. Orders of $75 or more qualify for free shipping.
Canada: Orders under $99 ship for a flat rate of $14.90. Orders of $99 or more qualify for free shipping.

Processing time and transit time are separate.

Delivery times are estimates and may occasionally vary due to carrier delays, customs processing, peak seasons, weather, or other circumstances outside our reasonable control.

Customs, Duties, and Taxes

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or carrier.

Unless otherwise stated at checkout, any applicable import duties or taxes are the responsibility of the recipient.

We do not control customs processing or charges imposed by government authorities or carriers.

Returns, Refunds, and Exchanges

We currently do not accept returns or exchanges for change of mind, personal preference, color selection, sizing decisions, or other non-quality reasons.

If your item arrives damaged in transit, defective, incorrect, or if something is missing from your order, please contact us within 7 days of the delivery date.

We may ask for your order number and photographs of the item, outer packaging, and affected area.

Once an eligible case is approved, we will offer a free replacement or a refund to your original payment method depending on the circumstances.

For confirmed damaged, defective, incorrect, or missing items, you generally will not need to return anything unless we specifically ask you to.

For hygiene reasons, earrings cannot be returned or exchanged for change of mind. The same 7-day coverage applies if earrings arrive damaged, defective, or incorrect.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at info@troveform.com.

We can generally update or cancel an order before it has been dispatched. Once an order has shipped, changes or cancellations may no longer be possible.

Jewelry Care and Normal Wear

Jewelry should be handled and stored with reasonable care.

We recommend keeping pieces away from prolonged contact with water, perfume, cosmetics, household chemicals, and excessive moisture, and storing jewelry in a dry place when not in use.

Normal wear over time, surface scratches caused through use, improper storage, exposure to chemicals, pulling, impact, or other damage caused by use or handling are not considered manufacturing defects.

Natural variations in stone, shell, mother-of-pearl, wood, and other natural materials are also not considered defects.

Intellectual Property

Content on troveform.com, including our branding, logos, photographs, graphics, product descriptions, text, and website design, is owned by or licensed to Troveform or Yiwu Yoosee Trading Company unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by applicable law.

Third-Party Services

Our store relies on third-party services including Shopify, payment providers, shipping providers, and other technology services.

Some parts of the website may also contain links to third-party websites.

Third-party services may operate under their own terms and policies, and we are not responsible for services or websites that operate independently from Troveform.

Website Availability

We aim to keep our website accurate, secure, and available, but we cannot guarantee that access will always be uninterrupted or error-free.

We may update, modify, or temporarily suspend parts of the website when reasonably necessary.

Liability

To the extent permitted by applicable law, Troveform and Yiwu Yoosee Trading Company are not responsible for indirect, incidental, special, or consequential losses arising from use of our website or products.

Nothing in these Terms excludes or limits rights, remedies, or liability that cannot legally be excluded or limited.