Refund policy

We want you to love what you wear. Please review this policy carefully before ordering.

Change-of-Mind Returns

We currently do not accept returns or exchanges for change of mind, personal preference, color selection, sizing decisions, or other non-quality reasons.

Please review the product description, dimensions, materials, weight, colors, and photos carefully before placing your order.

Damaged, Defective, Incorrect, or Missing Items

If your item arrives damaged in transit, defective, incorrect, or if something is missing from your order, please contact us within 7 days of the delivery date.

To review your case, we may ask you to provide:

Your order number
Photos of the item
Photos of the outer packaging
Clear photos of the damaged or defective area

Once your case is approved, we will offer a free replacement or a refund to your original payment method, depending on the situation.

For confirmed damaged, defective, incorrect, or missing items, you generally won’t need to ship anything back unless we specifically ask you to.

Normal Wear and Handling

The following are not considered defects:

Normal wear from use over time
Scratches or surface wear caused through use
Damage caused by improper storage
Changes caused by contact with water, perfume, cosmetics, or chemicals
Damage caused by pulling, knocking, impact, or other improper handling

Natural materials such as stone, shell, mother-of-pearl, and wood may also show natural variations in color, pattern, grain, texture, or surface. These characteristics are part of the material and are not considered defects.

Earrings

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

If earrings arrive damaged, defective, or incorrect, the 7-day coverage described above still applies.

Refund Processing

Approved refunds are issued to your original payment method within 7 business days after approval.

Your bank or payment provider may require additional time to display the refund in your account. The exact timing depends on your financial institution.