Shipping policy

Orders are processed within 1–3 business days. Once your order ships, you’ll receive a shipping confirmation email with tracking information.

United States Shipping

Estimated delivery within the United States is 8–15 business days after dispatch.

Please note that processing time and transit time are separate. The total estimated time to receive your order includes both the 1–3 business day processing period and the applicable shipping time.

U.S. shipping rates:

Orders under $75: $9.90 flat-rate shipping
Orders of $75 or more: Free shipping

Canada Shipping

We also ship to Canada.

Estimated delivery to Canada is approximately 10–20 business days after dispatch. Delivery times may vary depending on the destination, carrier service, and customs processing.

Canada shipping rates:

Orders under $99: $14.90 flat-rate shipping
Orders of $99 or more: Free shipping

Shipping charges and available delivery options will also be shown at checkout.

Tracking Your Order

Once your order has shipped, we’ll send you a confirmation email with tracking information.

Please allow some time for the carrier’s tracking system to update after your shipping confirmation is sent. In some cases, tracking may not show movement immediately after the shipment has been handed to the carrier.

Delivery Estimates

All delivery estimates are based on business days and are provided as estimates rather than guaranteed delivery dates.

Shipping may occasionally take longer due to circumstances such as:

Carrier delays or service disruptions
Peak shopping seasons
Customs processing
Severe weather
Local delivery conditions
Other circumstances outside our reasonable control

We appreciate your understanding if unexpected delays occur during transit.

Customs, Duties & Taxes

International shipments, including orders delivered to Canada, may be subject to import duties, taxes, brokerage fees, or other customs-related charges imposed by the destination country or local authorities.

Unless these charges are collected at checkout, any applicable import duties, taxes, or customs fees are the responsibility of the recipient.

Troveform does not control these charges and cannot predict the exact amount that may apply to an individual shipment.

Shipping Address

Please review your shipping address carefully before placing your order.

If you notice an error after submitting your order, contact us as soon as possible. We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has already shipped.

Customers are responsible for providing a complete and accurate delivery address.

Returned or Undeliverable Packages

If a shipment is returned to us because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the recipient, please contact us so we can review the available options.

Additional shipping charges may apply if the order needs to be shipped again.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your shipment appears to be significantly delayed, please contact us with your order number.

We’ll review the tracking information and assist with the next appropriate step.

A carrier showing a shipment as delayed does not necessarily mean the package has been lost, so we may need to allow additional transit time before further action can be taken.