Privacy policy

This Privacy Policy explains how Yiwu Yoosee Trading Company, operating the Troveform brand, collects, uses, shares, and protects personal information when you visit our website, place an order, create an account, or contact us.

Information We Collect

Depending on how you interact with Troveform, we may collect information including:

Your name, billing address, and shipping address
Your email address and phone number
Order details, products purchased, and transaction information
Account information, if you create or use a customer account
Messages you send through email, contact forms, or customer service
Device and usage information such as IP address, browser type, device type, referring pages, and pages viewed
Information collected through cookies and similar technologies

Payment information is processed by our payment service providers. We do not directly store your complete credit or debit card number.

How We Use Your Information

We may use personal information to:

Process, fulfill, and ship your orders
Process payments and help prevent fraudulent transactions
Provide customer service and respond to your questions
Send order confirmations, shipping updates, and other service-related messages
Manage customer accounts
Send marketing communications when you have chosen to receive them
Understand how our website is used and improve the shopping experience
Protect our website, customers, and business
Comply with applicable legal, tax, and regulatory requirements

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

How We Share Your Information

We may share personal information with service providers that help us operate Troveform, including:

Shopify, which provides our ecommerce platform
Payment processors and financial service providers
Shipping, logistics, and fulfillment providers
Email and customer communication providers
Analytics, security, and fraud-prevention providers
Professional advisers or authorities when required by applicable law

We do not sell your personal information in exchange for money.

Some analytics, advertising, or marketing technologies may involve disclosures that are treated as “sharing,” “sale,” or targeted advertising under certain privacy laws. Where applicable, you may have the right to opt out of those activities.

Shopify

Our online store is powered by Shopify. Shopify processes certain personal information in order to provide ecommerce, checkout, customer account, security, and related services.

Your information may therefore also be processed by Shopify and its service providers in accordance with their own privacy practices.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to keep the website functioning, remember your cart and preferences, maintain security, understand how visitors use the site, and measure website or marketing performance.

You can manage cookies through your browser settings and, where available, through privacy or cookie preference tools on our website.

Disabling certain cookies may affect how some parts of the website function.

Your Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights relating to your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Receive a copy of certain information
Opt out of certain sales, sharing, or targeted advertising activities where applicable
Withdraw consent where processing is based on consent

Residents of certain U.S. states, including California where applicable, may have additional rights under state privacy laws.

Customers in Canada may also have rights relating to access, correction, and the handling of their personal information under applicable Canadian privacy laws.

To submit a privacy request, contact us at info@troveform.com. We may need to verify your identity before completing certain requests.

International Processing

Troveform is operated by Yiwu Yoosee Trading Company in Yiwu, Zhejiang, China, and currently serves customers in the United States and Canada.

Your personal information may be processed or stored in countries other than the country where you live, including locations where Shopify and our other service providers operate.

Privacy and data protection laws may differ between countries. Where required, appropriate safeguards are used for international transfers of personal information.

Data Retention

We keep personal information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and accounting records, comply with legal obligations, prevent fraud, and resolve disputes.

Retention periods may vary depending on the type of information and applicable requirements.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

Our website is intended for adults and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter.